Frequently Asked Questions
Your guide to India's largest music and pro-audio destination.
Are all products sold on BAJAAO.COM genuine and under warranty?
Yes, every product sold on our platform is 100% authentic and sourced directly from authorized brand distributors. All products come with a standard manufacturer's warranty, and we also offer extended warranty plans for added peace of mind.
How long does it take to deliver my musical instruments?
Standard delivery typically takes 3 to 7 business days depending on your location. For heavy equipment like drum kits or digital pianos, shipping may take slightly longer due to specialized handling and transit requirements.
What is the '2-Year Standard Warranty' offered by BAJAAO?
BAJAAO provides an exclusive 2-year warranty on most products, which includes the 1-year manufacturer warranty plus an additional year of coverage provided by us to ensure your gear stays protected.
Can I return a product if I am not satisfied with the sound or quality?
We offer a 15-day return policy on most items. If the product does not meet your expectations, you can initiate a return request through your dashboard, provided the item is in its original packaging and mint condition.
Do you offer No-Cost EMI payment options?
Yes, we support various payment methods including Credit/Debit cards, Net Banking, and No-Cost EMI options through major banks and financial partners like ZestMoney and Bajaj Finserv.
What should I do if my equipment arrives damaged?
In the rare event of transit damage, please notify our support team within 24 hours of delivery with photos of the damaged box and product. We will arrange a free replacement or a full refund immediately.